We're Here To Help
Support requests are handled exclusively through the form below.
Please allow 48 business hours for a response.
FAQs
Do I have to pay for shipping?
Yes. Shipping cost is based on weight. You can see the exact shipping cost when you checkout.
Is there a fee for logo placement?
Nope. You do not need to pay extra for the logo.
How long will it take for me to receive my apparel?
Each item is printed on demand and made specifically for your order. Please allow time for production and shipping, with delivery typically taking 2–3 weeks.
Can I return items?
Because all items are printed on demand and custom-made after you place your order, we’re unable to accept returns or exchanges. If your item arrives with a quality issue or damage, please fill out the form below and we’ll make it right.
Can I order items for others in my department?
Yes! Use the appropriate payment method to purchase items for business use.
What if my item is damaged?
Please fill out the form below and allow us 48 business hours to get back with you on next steps.
What if I got the wrong product, or a product is missing?
Please fill out the form below and allow us 48 business hours to get back with you on next steps.
Do the items need to be shipped to an Independent Bank location?
No. Items can be shipped to anywhere in the US.
How do I check my order status?
You can check your order status by clicking the profile icon at the top of the site and logging into your account. From there, select your order to view its current status.
Once your order is placed, you’ll also receive a confirmation email with a link to view your order status. When your order ships, we’ll email you tracking details.